Effective Handling of Difficult and Challenging Conversations

Designed to give people confidence in managing sensitive and challenging conversations with colleagues, staff or clients.

Take the pain away from those difficult conversations

By the end of the workshop participants will be able to:

• Manage expectations to prevent difficult situations
• Explore the balance in a relationship
• Identify typical challenging situations
• Practise communication strategies
• Understand the concept of psychological advantage

This interactive workshop lasting 2 hours will equip you with the tools to improve your relationships both at work and in your personal life.