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How Timepiece Epicurean is redefining the buying experience from its base at The Business Village
When you visit Timepiece Epicurean’s office at The Business Village, it feels more like a private consultation than browsing in a shop. There’s no glass counter, no hard sell, and no sense of being watched while you decide. Music plays quietly and, before any watch comes out of its case, there’s usually a conversation.
For owner Martyn Kandrotas, the atmosphere is deliberate. He knows that buying a luxury watch is rarely an impulse purchase. It often marks a milestone like a promotion, a wedding, or the birth of a child. Creating the right environment is part of that experience and it’s influenced both how the business operates and the space Martyn has chosen for it.
Timepiece Epicurean began in October 2022 with a story as unusual as the watch itself. The first watch, an Omega from the 1940s made for the RAF, was picked up through a Facebook listing and a supermarket car park meeting. It may have been a quirky start, but it was enough to get things moving.
At first, sales were sporadic with the business fitting around full-time jobs. Over time, that began to change. “Business started picking up by the second half of 2023,” Martyn shares. “That’s when we realised it could be something and registered the company in November 2023.”
In June 2025, Martyn took full ownership of Timepiece Epicurean. For six months, he balanced the business with a full-time sales job. After a day at work, his evenings and weekends were spent on the business to keep momentum going. By December, he was ready to commit full-time.
“It was a bit scary going from full-time employment to being self-employed,” he says. “But the nerves didn’t last long. The extra time I’m spending here is making a difference. In my first full month, the results spoke for themselves. It’s true that the more you put into something, the more you get out.”
The business itself has grown under Martyn’s guidance too. He focuses on brands like TAG Heuer, Tudor, and Omega, alongside an increasing number of Rolex watches. With upgraded packaging and presentation, his customers experience a refined and luxurious service at every step.
“It’s a bit more of an outlay,” Martyn says. “But it’s worth it for the full experience we give when selling watches.”
To maintain that level of quality, he works with an accredited watchmaker he’s partnered with for years. This ensures every watch meets exacting standards and allows Martyn to focus on sourcing, relationships, and the customer experience.
Since moving into a larger office at The Business Village, Martyn has focused on creating a showroom where clients feel relaxed and valued. The new space wasn’t just about size, it was about creating a welcoming and professional atmosphere.
The support he receives from The Business Village helps the business run smoothly too. Reception staff accept daily deliveries of parcels and cleaning is included. “Everyone at The Business Village is lovely,” Martyn says. “I’ve not had a bad experience in the 3 years I’ve been here.”
Security and privacy are important factors. The office is discreet, away from the high street, with CCTV and controlled access. Clear procedures give both Martyn and his clients peace of mind. For a business dealing in high-value watches, that reassurance is crucial.
Accessibility also plays a role. Free parking and easy motorway links mean clients can easily travel from across the country. Some come with a particular watch in mind, whereas others are open to sizing and style advice. Around 65% of sales happen remotely via the website, WhatsApp, or phone, with the remaining 35% from in-person appointments. The current set up allows both a high-quality consultation experience while keeping up with online enquiries.
Inside, the office reflects Martyn’s approach to the customer experience. A sofa replaces a counter, music plays in the background, and drinks are offered. “It’s a hybrid of a home and a showroom type of feel,” he explains. “I never pressure anyone, so we’ll always have a conversation before looking at watches. First time buyers of luxury watches especially find that reassuring.”
The office also supports how the business is evolving. Martyn is focused on building relationships, encouraging repeat business, and raising the brand’s online profile. More video content, behind the scenes insights, and social visibility are all part of the plan.
Looking ahead, he’s exploring the potential to hire or subcontract media work and even host a watch showcase event at The Business Village in the future. This would give clients the opportunity to see more stock and experience the brand in person.
“The space and collaborative environment at The Business Village means Timepiece Epicurean has the flexibility to evolve at its own pace,” Martyn shares. “At its heart, the business is about customer experience. Our brand mission, ‘Luxury watches, exceptional service,’ starts long before a watch ever reaches a wrist.”
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